Inquiries

by Phone

+81-93-435-0600（Reservations）

Check in - 14:00 / Check out - 10:00

by Email

Question

Regarding accommodation, use of restaurants, use of banquets and conference rooms, etc.
We introduce the contents that are frequently asked by customers.
If you are not in the list below, please contact us from the inquiry page.

Questions about accommodation

Check-in / Check-out

Q1Check-in / Check-out time: Check-in time is 14:00 and check-out time is 10:00. (11:00 with late check-out privilege for official website reservations)

Please check the details of each plan as it may vary.

Staff are on duty 24 hours a day, so check-in is always possible.

However, please contact us if you plan to arrive after the scheduled check-in time that you requested at the time of booking.; Close

Q2Luggage storage before check-in and after check-out: We will keep it at the front desk.; Close

About payment

Q3Prepayment?: Please check in before check-in.; Close

Q4Please tell me about available credit cards and electronic money.: You can use the following credit cards to pay for your stay.

(VISA, Master, JCB, AMEX, Diners, UnionPay and other major cards are supported.)

Electronic money includes "Alipay" and "WeChatPay". Chat pay) "is available.; Close

Cancellation / waiting for your reservation

Q5Can I wait for cancellation?: We apologize for the inconvenience, but please note that we do not accept waiting lists.; Close

Q6When will the cancellation fee be charged?: 20% of the reservation amount the day before, 100% if you cancel on the day, or if you do not stay without contact on the day.; Close

Around and access

Q7About access: Please see the access page for access.; Close

Q8Is there a convenience store in the neighborhood?: Seven-Eleven is a 3-minute walk and Lawson is a 4-minute walk.; Close

About parking lot

Q9Parking lot information: Parking is free. Flat parking lot at the hotel (58 spaces)

First come, first served.

If you have any questions, please contact the front desk (093-435-0600).

* 1 Not available because all items are on a first-come, first-served basis.

* 2 Some large vehicles are charged and may not be available depending on the date. For more information, please contact the front desk.; Close

About guest rooms

Q10Is it compatible with high-speed internet?: All rooms are equipped with free Wifi and the bed mud of Serta, the No.1 sales in the United States, is used.; Close

Q11Do you have smoking rooms?: There is a smoking room and a smoking booth on the 1st floor.; Close

Q12Can I bring out the room key when I go out?: Please feel free to store your room key at the front desk when you go out.

In the unlikely event that you lose it, you will be charged a key fee of 5,000 yen.; Close

Q13What are the amenities?: We always have face towels, bath towels, bath mats, toothbrushes, razors, shampoos, conditioners, body soaps, slippers (with a bottom seal), hair brushes and deodorant sprays.; Close

Q14What kind of rental items do you have?: The following items are available at the front desk.

Slippers / Nightwear / Iron / Pants presser / Humidifier / Mobile phone charger / Thermometer / Ice pillow / Tsumikiri / Sewing set; Close

Q15Do you have a safety box?: There is no safety box. We will keep it at the front desk.; Close

About service

Q16Is the newspaper a service?: Sorry, the newspaper is not available.; Close

Q17Is there a coin laundry?: Washing machine corner on the 5th floor (coin laundry)

Washing machine 200 yen per time (detergent front sale 30 yen each time), dryer 30 minutes 100 yen

Number of washing machines There is a limit.

There is also a 24h coin laundry 10 minutes walk from the hotel.; Close

Q18What time does the laundry service finish?: Laundry service can be deposited by 9:00 am and handed over after 17:00 on the day. (Sunday / holiday); Close

Q19Is there a vending machine?: There is a soft drink, beer, bread, sweets, and cigarette vending machine on the 1st floor lobby.; Close

Q20Is there a large public bath?: There is no large public bath.; Close

Q21Is it possible to send luggage to the hotel before the night of stay?: If you wish to send your luggage to the hotel prior to your stay, please specify the name and date of stay of the guest.
TEL: 093-435-0600; Close

Q22Is there a massage service?: Massage service is available from 19:30 to 23:30 (closed on Sundays and national holidays).

40 minutes 4,000 yen / 60 minutes 5,000 yen 2 courses

We are dispatched from the massage center, so if all the staff of the center are out
Reception will end early at that time. Please note.; Close

Regarding children sharing a bed

Q23Is there a charge for co-sleeping children?: Co-sleeping children (up to elementary school students) are free, but bedding and linen are not provided.

Of course, breakfast is also free.; Close

Questions about breakfast

About breakfast

Q24Please tell me about breakfast.: For breakfast, we offer Japanese and Western buffet at the breakfast room on the first floor from 6:00 to 9:30.; Close