Inquiries
by Phone
+81-75-681-6600(Reservations)
Check in - 15:00 / Check out - 10:00
by Email
InquiriesQuestion
Regarding accommodation, use of restaurants, use of banquets and conference rooms, etc.
We introduce the contents that are frequently asked by customers.
If you are not in the list below, please contact us from the inquiry page.
Questions about accommodation
About parking lot
- Q1Can I reserve a parking lot?
- We are very sorry, but we do not accept reservations for parking lots.
Information will be provided on a first-come, first-served basis.
The number is limited, so please use the nearby coin parking when the car is full. - Close
- Q2Is there a charge for the parking lot?
- You can use it for 1500 yen (tax included) from 15:00 to 10:00 the following night.
Please pay at check-in. - Close
- Q3Can the parking lot be taken in and out at midnight?
- You can move in and out on the way.
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Check-in / Check-out
- Q4What time is check-in / check-out?
- Check-in time is 15:00 and check-out time is 10:00.
Also, the time may vary depending on the plan, so please check the details for each plan.
Customers who make reservations through the official website will normally have their check-out time extended from 10:00 to 11:00.
Please make a reservation from the official website. - Close
- Q5What time should I check in?
- The staff is on duty 24 hours a day, so it doesn't matter at any time.
Please contact us if you are planning to come after the scheduled time specified at the time of booking. - Close
About payment
- Q6Prepayment?
- Please check in before check-in.
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- Q7Please tell me about available credit cards and electronic money.
- You can use the following credit cards to pay for your stay.
(VISA, Master, JCB, AMEX, Diners, UnionPay and other major cards are supported.)
Electronic money includes "Alipay" and "WeChatPay". Chat pay) "is available. - Close
- Q8Can I wait for cancellation? When will the cancellation fee be charged?
- We do not wait for cancellations. Please note.
Cancellation fee is 20% of the reservation amount the day before, 100% if you cancel on the day, or if you do not stay without contact on the day I have received. - Close
Around and access
- Q9How many minutes does it take from Kyoto Station?
- Kyoto Municipal Subway is 2 stations and 3 minutes away. Get off at Jujo Subway Station, 3 minutes walk from Exit 3.
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- Q10Is there a convenience store in the neighborhood?
- Lawson is a 1-minute walk, Seven-Eleven is a 3-minute walk, and FamilyMart is a 5-minute walk.
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- Q11Do you have smoking rooms?
- We apologize, but all rooms are non-smoking.
Please use the smoking booth on the first floor. - Close
About guest rooms
- Q12Is it internet compatible?
- Free wi-fi is available in all rooms.
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- Q13Can I bring out the card key when I go out?
- You do not have to leave your card key at the front desk.
Bring your own with you during your stay.
Please be sure to return it when you check out. - Close
- Q14Do you have a room for people with disabilities?
- There is.
We have a universal room that is barrier-free and can be easily used by wheelchairs. - Close
- Q15Do you have a triple room?
- There is no.
Twin, double and single use only. - Close
- Q16Is there a yukata?
- Nightwear is available in all rooms
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Guest rooms and amenities
- Q17What are the amenities?
- Face towel, bath towel, bath mat, toothbrush, razor, shampoo, conditioner, body soap, slippers, hairbrush, deodorant spray are always available.
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- Q18What kind of rental items do you have?
- The following items are available for free rental.
Please feel free to contact the front desk.
Iron, trouser press, blanket, thermometer, ice pillow, claws, sewing set, wheelchair - Close
- Q19Do you have a safety box?
- There is no.
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About other services
- Q20Do you have room service?
- There is no. Please use the restaurant on the first floor.
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- Q21Is there a coin laundry?
- We have two washer / dryers on the 4th floor. (Charge)
You can use laundry (detergent free) and drying function. - Close
- Q22Is there a vending machine for drinks?
- Drink vending machines (soft drinks, alcohol) are on the 4th floor.
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- Q23Will you keep my luggage before check-in and after check-out?
- We will keep it at the front desk.
Feel free to tell us - Close
- Q24Is it possible to send luggage to the hotel before the night of stay?
- I will accept it.
When you ship your luggage, please specify the guest's name and date of stay.
TEL: 075-681-6600 - Close
About breakfast
- Q25Please tell me about breakfast.
- Japanese-Western buffet is available from 6:30 to 9:30 at Hanafuka-Kahu- on the 1st floor.
The price is 1,540 yen for adults and 990 yen for elementary school students (tax included). - Close
- Q26Can I make a reservation?
- Advance reservations are not accepted.
We will guide you to the seats on a first-come-first-served basis.
If you only wish to have breakfast buffet, please read this notice.
https://www.ariston.jp/kyoto/news/detail/id=275 - Close
- Q27What is the specialty food for breakfast?
- We have mackerel sushi, sandwiches with dashi roll eggs, Kyoto obanzai, etc.
For the rice, we use carefully selected rice from Kyoto, which is well-known by Kyohei Yatsudai, a long-established rice store in Kyoto. - Close
Regarding bed-sharing children
- Q28Is there a charge for children sharing a bed?
- Preschool children can sleep free of charge.
There are no bedding or linens. - Close
- Q29How much is the breakfast fee for a bed-sleeping child?
- Breakfast is free for bed-sharing children.
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Other questions
- Q30What should I do if I forget something in my room?
- Please contact the hotel.
At that time, please let us know your name, date of stay, and room number. - Close
- Q31Do you accept pets?
- We apologize for the inconvenience, but we do not accept such requests.
However, service dogs are accepted. - Close