Question

Questions about accommodation

Check-in / Check-out

Q1What time is check-in / check-out?

Check-in time is 15:00 and check-out time is 10:00.
Also, check-in and check-out times may differ depending on the plan, so please check the details of each plan for details.

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Q2What time should I check in?

The staff is on duty 24 hours a day, so it doesn't matter at any time.
Please contact us if you plan to arrive after the scheduled check-in time you requested when making your reservation.

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Q3Prepayment?

Please check in before check-in.

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Q4Please tell me about available credit cards and electronic money.

You can use the following credit cards to pay for your stay.

(Supports VISA, Master, JCB, AMEX, Diners, UnionPay, and other major cards)

Electronic money includes "Alipay" and "WeChatPay" Chat pay) "is available.

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Q5Can I wait for cancellation?

We do not wait for cancellations. Please note.

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Q6When will the cancellation fee be charged?

20% of the reservation amount the day before, 80% on the day, 100% if you do not stay without contact on the day.

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About guest rooms

Q7Do you have smoking rooms?

I prepared it. Please check when making your reservation.

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Q8Do you have a connecting room?

There is no. If you have a request for a room next door or an opposite room, please feel free to ask when making a reservation.

Please note that we may not be able to meet your request depending on the room type and operating conditions. In that case, please understand.

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Q9Is it compatible with high-speed internet?

It has a wireless Wi-Fi environment and can be used free of charge.

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Q10Is it possible to specify a room such as a higher floor?

If you have a desired room such as a higher floor, please feel free to tell us when making a reservation.

Please note that we may not be able to meet your request depending on the room type and operating conditions. In that case, please understand.

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Q11Can I bring out the room key when I go out?

The front desk is open 24 hours a day, so please feel free to check in.

You can leave it with you, but if you lose it, you will be charged 5,000 yen.

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Guest rooms and amenities

Q12Is there a yukata?

Nightwear is available in all rooms.

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Q13What are the amenities?

Face towel, bath style, toothbrush, razor, cotton swab, shampoo, conditioner, body soap, slippers, hairbrush,

deodorant spray.

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Q14What kind of rental items do you have?

Iron, trouser press, humidifier, desk lamp, blanket, mobile phone charger, thermometer, claws, air purifier (all free)

There is also a public computer in the lobby.

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Q15Do you have a safety box?

There is no. We will keep it at the front desk.

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About other services

Q16Is the newspaper a service?

Sorry, the newspaper is not available.

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Q17Is there a coin laundry?

We have a washing machine corner on the 8th floor.

A washing machine is available for 200 yen, a dryer for 100 minutes for 100 yen, and a detergent for 50 yen.

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Q18What time does the laundry service finish?

If you pick it up by 9am on the day of the event, you can hand it over on the night of the day.

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Q19Is there a vending machine for drinks?

There are vending machines on the 7th, 9th, 10th, 12th and 13th floors.
* 7th, 10th, 12th floor ... Soft drinks
* 7th floor … Cup ramen
(10th floor… ice machine)

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Q20Is there a large public bath?

There is no. Please use the bathroom in your room.

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Q21Will you keep my luggage before check-in and after check-out?

We will keep it at the front desk. Please feel free to tell us.

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Q22Is it possible to send luggage to the hotel before the night of stay?

I will accept it. If you wish to ship your luggage, please specify the guest's name and date of stay and send it in advance.

We do not accept cash on delivery.
TEL 078-303-5555

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Q23Is there a massage service?

Yes (seconded from a partner massage store).

We accept applications from 12:00 noon to 4:00 am.

(For example, 45 minutes 4,500 yen / 60 minutes 6,000 yen course)

For more information, please contact us.

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Q24Is there a long-term discount?

Please refer to the accommodation plan on the website, such as continuous stay plan.

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About breakfast

Q25Please tell me about breakfast.

Japanese and Western buffets are available from 7:00 to 9:30 (9:00 LO) at the restaurant on the 1st floor.

The pre-sale fee is 1,200 yen until the day before. Please purchase a ticket at the front desk.

On the day, the price will be 1,500 yen.

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Regarding children sharing a bed

Q26Is there a charge for co-sleeping children?

Children under elementary school age are free of charge when using existing bed.

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Q27How much does the bed-sharing child have for breakfast?

Elementary school students: 840 yen, preschoolers: free.

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About parking lot

Q28Can I reserve a parking lot?

Parking reservations are not accepted. Information will be provided on a first-come, first-served basis.

If the hotel contract parking lot is full, we will guide you to a nearby affiliated parking lot.

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Q29Is there a limit to hotel contract parking lots?

There is a height limit of 2m at the exit gate. Vehicles over 2m will be delivered from the carry-in entrance.

For more information, please contact the front desk.

Please note that there is no space for large vehicles such as buses and trucks in principle.

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Q30Is there a charge for the hotel contract parking lot?

Guests staying overnight will be able to use it for 700 yen within 24 hours from the time of storage.

(Other times, 150 yen per 30 minutes). Please present your parking ticket at check-in.

Please note that the affiliated parking lot may have different preferential treatment times and overtime charges, so please contact the front desk for more information.

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Q31Can I enter and leave the parking lot at midnight?

The hotel contract parking lot is available 24 hours.

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Around and access

Q32Are there convenience stores or drug stores in the neighborhood?

At the convenience store, Lawson is a 2-minute walk and Seven-Eleven is a 5-minute walk.

Please note that Lawson, which is a 2-minute walk, is not open 24 hours a day (7: 00-23: 00).

The drugstore is located in Daiei, which is a 5 minute walk (10: 00-19: 00).

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Q33How long does it take from Kobe Airport?

About 10 minutes by car.

If you use the port liner, it will take about 15 minutes.

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Q34How long does it take from the nearest station, Minatojima Station?

It takes about 5 minutes on foot.

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Questions about restaurants

Casual Italian Trattoria Terrazza

Q35Can I make a reservation?

Reservations are accepted at lunchtime (11: 30-14: 00).

Please note that it is not open for dinner.

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Q36Do you have a party plan?

We accept reservations according to price. Please feel free to contact us.

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Q37Is the food at the party always the same?

Depending on the season, we accept menu composition using seasonal ingredients.

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Q38Is there a parking lot?

There is a tie-up parking lot for 20 cars on the hotel grounds.

We will give you a one-hour service ticket for meals of 1,500 yen or more.

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Q39Do you have a child chair?

We have 8 chairs for children. Please feel free to tell us.

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Q40Can I smoke while eating?

Smoking is prohibited inside the store. Thank you for your understanding.

Please note that we have designated smoking areas for customers who smoke.

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Q41Is Saturday and Sunday the same menu as weekdays?

We are operating with the same menu.

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Q42Is there a menu for allergies?

If you contact us in advance, we will do our best to accommodate you. Please make a request 5 days before use.

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Q43Do I need an appointment?

Although it is not a reservation system, it may not be possible to enter the store due to full seats.

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Q44Is there a Wi-Fi connection service?

Wi-Fi connection is available free of charge. The specified SSID (access code) is required.

SSID is available at the hotel front restaurant.

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Q45Is it possible to warm the baby food I brought with me?

Please feel free to contact us as it will be available at the restaurant.

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Questions about banquets and meeting rooms

About venue reservation

Q46I am considering using the banquet hall, what should I do to apply?

Please feel free to check availability, preview the venue, propose a cost, or feel free to contact us.

Reservation Sales Department: 078-303-5500 Hours: Weekdays 10: 00-19: 00

Please contact us for inquiries and requests for materials.

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Q47When can I apply? Can I make a tentative reservation again?

There is no particular deadline. We accept orders over 1 year in advance. We also accept temporary reservations. However, the temporary reservation has a deadline. Please contact us.

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Q48How many people can use the meeting / banquet? Also, how many people can be used?

The meeting room can be used by two people in the small banquet hall (6th floor).

The banquet halls on the 16th, 5th and 2nd floors can accommodate up to 180 people in the school format (3 people) and 250 people in the theater format.

Banquets are available from 10 people up to 180 people.

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Q49How many hours can the banquet be used?

We will guide you in 2 hours. Please feel free to contact us as an extension (charged) is also available.

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Q50I am a student, but I am considering a thank-you party. Can I make a reservation?

It is possible to make a reservation. We also have a thank-you party plan, so please feel free to contact us.

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Q51Tell me how to pay.

You can pay by cash, transfer or credit card.

If you wish to pay later, we do not accept the first payment. You can respond from the second use

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Q52When will the cancellation fee be charged if the banquet is no longer held?

For general banquets and meetings, it will occur after 31 days before the scheduled date.

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About the meeting

Q53Can I visit the venue and tour?

If there is space in the banquet hall, you can visit it at any time.

We will check the availability of the banquet hall in advance and adjust the schedule. Please contact us for details.

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Q54How long can I enter because of preparations?

Normally, you will be admitted 1 hour before the reserved time, but please check in advance as it will depend on the banquet status on the day.

If it takes time to carry in / out, set up / remove, please make a reservation in advance.

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Q55Is it possible to mail the luggage used in the banquet room in advance?

Please send us the "banquet date", "banquet name" and "person in charge".

6-1 Minatojima Nakamachi, Chuo-ku, Kobe 650-0046

Ariston Hotel Kobe Food & Drink Reservation Section ○○

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About the meeting

Q56I would like to conduct accommodation training. Is there any discount for accommodation fees?

We will guide you the preferential rate according to the day of use.

Please contact us for details.

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Q57Can you cater?

We accept.

Please contact us for details.

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Q58How long can I change the number of people at the banquet?

Please contact us at least 4 days before the banquet date to change the final number of people

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About options

Q59Are there any attractions that excite the banquet?

We will propose various attractions such as moderator, band, live music instrument, etc.

Please contact us as we may not be able to meet your request depending on the situation.

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Q60Can you arrange taxis and hire?

We will make arrangements with the affiliated taxi company.

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Q61Is there a shuttle bus?

There is no dedicated shuttle bus, but we can make arrangements with a partner bus company.

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Q62Can you prepare souvenirs?

Can be prepared.

Please contact us for more information.

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Q63Can I have a second party after the reception?

We also accept second parties.

Please contact us for more information.

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About equipment

Q64Can I use the Internet at the banquet hall?

All venues are equipped with wired internet. Please contact us if you wish to use Wi-Fi.

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Q65Can I smoke in the venue?

The entire building is non-smoking.

The smoking space is on the 1st floor of the Chamber of Commerce.

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Q66Is there a nursing room in the hall?

Although there is no nursing room, please feel free to contact us as we may be able to prepare.

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Q67Is there a parking lot?

There is a parking lot for 20 cars (300 yen / 60 minutes, vehicle height limit 2.0m).

When using our hotel at a party, we will issue a service ticket for 3 hours.

In addition, it is possible for the participants to use it without any burden by having the organizer settle the payment.

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Q68Is there a bus parking lot?

The hotel does not have a parking lot for large buses, but we can arrange a parking lot nearby, so please feel free to contact us.

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Other questions

About the facility

Q69Is there a shop facility?

There is a shop of "Kobe Fugetsu" on the first floor of our hotel.

We sell sweets such as goful, souvenirs and gifts.

Business hours are from 09:00 to 18:00. (Open all year round)

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Q70Where to use heated cigarettes

We apologize for the inconvenience, but since heated cigarettes such as IQOS are treated the same as ordinary cigarettes at this hotel, they cannot be used in non-smoking spaces and non-smoking rooms.

We request that you use the smoking space or smoking room on the 1st floor of the Chamber of Commerce.

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